Information Security Practices

Last Updated March 20, 2020


Chapters Health System gathers certain information automatically, some of which may be considered personal information under applicable law.

We collect, process, share, and retain information from you and any devices you may use when you access our website, provide us information on a web form, participate in community discussions, chats, or otherwise correspond with us.

The type of personal information we collect depends on your relationship with us – whether you are a patient, prospective patient, a prospective employee or whether you are simply visiting our Website.

Controls are in place to protect the information collected while this information is stored and/or transmitted by Chapters Health System. Additionally, access to personal/confidential information is provided on a need to know basis.


When accessing our website, we may use cookies and similar technologies to simplify our interaction with you. A “cookie” is a unique numeric code that we transfer to your computer so that we can keep track of your interests and/or preferences and recognize you as a return visitor.

Although you are not required to accept cookies, if you block or reject them, you may encounter limitations using the Chapters Health System website and accessing certain pages.


To the extent permitted by applicable law, we may retain information for as long as is reasonably necessary. Once information is no longer needed for the purposes for which it was collected, we will take reasonable steps to de-identify and destroy it.


You may elect not to identify yourself or you may use a pseudonym in your dealings with us, except where it is impracticable for us to deal with you on this basis.

If you prefer not to receive communications from us, you may request at any time to stop being contacted.


We provide you with a means for submitting your resume or other personal information through our WebSite or Services for consideration for employment opportunities at Chapters Health System. Personal information received through resume submissions will be kept confidential. We may contact you for additional information to supplement your resume, and we may use your personal information within Chapters Health System, or keep it on file for future use, as we make our hiring decisions.


Chapters Health System may provide links to other Websites or resources over which we do not have control. Such links do not constitute an endorsement by Chapters Health System of those External Web Sites. You acknowledge that Chapters Health System is providing these links to you only as a convenience, and further agree that Chapters Health System is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy/security policies located on the applicable External Web Site. We encourage you to be aware when leaving our Services and to read the privacy/security statements of External Web Sites that collect your personal information.


We may hold your personal information in both electronic and hardcopy files. We use security techniques to protect personal information from misuse, interference, and loss, and from unauthorized access, modification or disclosure. The techniques we use include firewalls, encryption and access control procedures.

To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of personal information, we employ procedural and technological measures that are reasonably designed to help safeguard the information we collect. All our employees are bound by non-disclosure agreements intended to prevent them from disclosing any personal information. Further, our employee guidelines state that our employees must abide by all state and federal laws and regulations in the performance of their employment duties. Our policies also limit access to personal information to only those employees, contractors, agents or representatives that require the information to perform their jobs or assist us with providing our services to you.

Where required under applicable law or by contract, we will notify the appropriate parties or individuals of any loss, misuse or alteration of personal information so that such parties or individuals can take the appropriate actions for the due protection of their rights.


Chapters Health System may update this Information Security Policy from time to time in our sole discretion to reflect changes to our information security practices. Chapters Health System will post any updated Information Security Policy on this page at Continued use of Chapters Health System after any such modifications constitutes acceptance to any such modified Information Security Policy. Chapters Health System encourages you to review this Information Security Policy regularly for any changes. The date of last revision is shown at the “Last Updated” legend at the top of this page.

Questions and Complaints. Chapters Health System commits to resolve complaints about our collection or use of your personal information. Individuals with inquiries or complaints regarding our Information Security policy may contact the Security Officer for Chapters Health System at:

Chapters Health System, Inc.

12470 Telecom Drive, Suite 300 West

Temple Terrace, Florida 33637

(813) 871-8111

Chapters Health System supports your right to the privacy of your PHI and will not retaliate in any way if you chose to file a complaint.


“Taking care of patients, taking care of those who do”